DEDUCT METER POLICY

Deduct meters must be in working order for anyone to receive deduct credits. This means that both the inside deduct meter and the outside deduct meter reader must be working correctly and read the same amount of usage. Facility staff will no longer accept call in deduct readings due to outside meter reader failure.

Deduct meter upkeep and reading collection is not the responsibility of the Sewer Commission. From this point forward facility staff will no longer investigate problems with deduct readings. Customers are welcome to call and ask staff to verify the deduct reading and usage given to us by the water departments. However, if there are any further questions or concerns regarding the deduct reading itself customers must contact their water company directly. Additional credits will only be given if there has been an error by water or sewer staff. This does not include the inability for water companies to obtain your reading due to a non-working meter.

GENERAL INFORMATION

What Is A Deduct Meter?

A deduct meter measures water going outside your house; to sprinkler systems, pools, hoses, etc. Obviously this water does not go into the sewer system. Any usage recorded on the deduct meter will be deducted from your sewer bill.

For example: if your water meter states that you used 35,000 gallons for the quarter, and your deduct meter registered 20,000 gallons of usage, you will then only be charged for 15,000 gallons of usage.

WHERE ARE MY METERS LOCATED?

The inside deduct meter is usually located above the regular water meter in your cellar or basement. If you are not sure which meter is which, look on your most current water bill and the regular water meter should have a reading that corresponds with that number (although it will be higher as some time has passed).

HOW DO I KNOW MY METERS ARE WORKING PROPERLY?

To see if the meter is working properly, record readings for both inside meters as well as your outside deduct meter (your water meter may no longer have a readable head as it is electronic). Run water from an outside spigot, then check to see that the meters have moved both inside and outside in the same amount and the deduct readings are the same. If it looks that your deduct meter is not working, you will need to contact a plumber to find the problem.

PLEASE NOTE: The property owner is responsible for all maintenance and upkeep of the deduct meter and must ensure it can be read by water company personnel at all times.

HOW DO I GET A DEDUCT METER?

Contact your water company directly to obtain a deduct meter. The water companies have specific requirements for the meters (so they can read them efficiently) and it is required that you get the meter directly from them.

Central Hooksett Water

624-0608

Village Water Precinct

485-3392

Manchester Waterworks

624-6494

WHEN WILL I SEE DEDUCT CREDITS ON MY BILLS?

Deduct credits will only show on your October and January sewer bills. These bills cover the summer months of usage. You will not receive credits on your April or July bills, as they cover months where there would be no outside watering.

FEES FOR DEDUCT METERS

If you are a Village Water Precinct or Central Hooksett Water Precinct customer, you will be charged $20.00 per year on your WATER bill for the water company to provide readings to the Hooksett Sewer Department. Manchester Waterworks customers are charged $1.05 per quarter on their SEWER bills, which is the exact amount the MWW charges the Sewer Department to provide the readings.

For Manchester Waterworks Customers Only:

MWW charges $80.00 to the Sewer Department to inspect deduct meters. If you are a MWW customer you must first come to the Sewer Commission Office to submit an application: Deduct meter application mww, and pay the $80 fee to the Commission. You can then go to Manchester Water Works with your paid receipt and obtain your deduct meter.

For Central Hooksett Water Customers Only:

Central Water reads your meter once a year in the month of September. As the deduct reading will encompass over six months of summer usage, in some cases the deduct credit would be more than the regular bill that only covers three months. Therefore total credits will be divided in two and you will receive half your credits on the October bill and half on your January bill.